At Ana Tomy, we love creating high-quality goods designed for your everyday carry. To do that and make sure your experience is as seamless as possible, we need to collect a little bit of information. We are a people-first company, which means your privacy and trust mean the world to us. Here is a simple, plain-English breakdown of what data we collect, why we need it, and how we keep it safe.

What information we collect

Whether you are exploring our website, chatting with our team, or checking out with a new City Bag, we pick up a few details to make the magic happen. The basics include your name, email, phone number, billing and shipping address, and payment details. Essentially, this is everything we need to process your order and get it to your doorstep. Behind the scenes, when you browse, we collect your IP address, device type, location, and what you have put in your shopping basket. If you are helping us test products or participating in research for Ana Tomy Labs, we might ask for details like your age, interests, and feedback to help us design better things. Please note that you must be at least eighteen years old to use our site.

Why we need your data

We do not collect data just for fun. We use it to fulfil your orders so we know exactly what you purchased and where to ship it. If you opt in, we will email or text you about new product drops, events, and perks from The Weird Club. We promise not to spam you, as texts are capped at a maximum of twenty per month. We also use cookies to remember your preferred currency, keep track of items you left in your basket, and figure out how we can improve your browsing experience. Additionally, we use third-party pixels to show you relevant Ana Tomy adverts on platforms like Facebook and Instagram.

Who we share it with

We never sell your data. We only share your information with trusted partners who help us run our shop. For example, Shopify hosts our online store and helps process your transactions securely. Shipping couriers also receive your data because they need your address to deliver your parcel. Furthermore, we only share SMS opt-in data with the partners who help us send out your order updates and text alerts.

Keeping your data safe and our legal limits

Your data is locked down tightly. Our store is powered by Shopify, which uses top-tier HTTPS encryption to protect your personal information. Passwords are mathematically hashed, and credit card information is fully encrypted. While we follow strict industry standards to protect your data, no method of transmission over the internet or electronic storage is completely foolproof. By using our website, you acknowledge that we cannot guarantee absolute security. To the fullest extent permitted by law, Ana Tomy shall not be held liable for any unauthorised access, data breaches, or third-party interference beyond our reasonable control.

Third-party links and governing law

Our website may contain links to other sites. Once you leave the Ana Tomy website or are redirected to a third-party application, you are no longer governed by this privacy policy. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. We also reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications take effect immediately upon posting on the website. This policy and your relationship with Ana Tomy are governed by the laws of Malaysia, and any legal disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Malaysia.

You are the boss of your data

It is your personal information, and you call the shots. At any time, you have the right to know what data we hold about you, update or fix any incorrect details, or delete your personal data from our systems. You can also opt out of our marketing emails or texts by clicking unsubscribe in our emails or replying STOP to our texts. Finally, you have the right to export your data to take it somewhere else.

Contact us

If you ever want to exercise your privacy rights, change your preferences, or just ask us a question about how we handle your data, we are always here to help. You can email us at support@ana-tomy.co or hello@ana-tomy.co. Our registered office is located at A-3A-27 Emhub, Kota Damansara, 47810 Petaling Jaya, Selangor.