Job description

Retail Associate is an ana tomy employee who serves as an ana tomy brand ambassador and influencer in our retail store and responsible for the customer experience. As an Retail Associate, you introduce people to the exciting world of ana tomy, turning curious visitors into loyal customers.

You thrive on interactions with team members as well as with customers. You will discover customers needs and help connect them with the latest products from ana tomy, educate and influence them through our in-store customisation and personalisation experience. You will focus on the customer services, operations, and merchandising of an ana tomy store.

Key Qualifications

  • Demonstrated proficiency in hands-on artisanal works like assembling the ana tomy notebook, as well as name inscription services on products.
  • Proven experience in customer service, as well as in developing customer loyalty.
  • Ability to consistently deliver great customer experiences — no matter what the situation.
  • You have the ability to discover customers’ needs and values.
  • Engaging and confident presentation style.
  • Excellent written and verbal communication skills.
  • Ability to work autonomously and self driven.
  • Results driven without compromising quality.
  • Thrives in a dynamic environment.
  • High level of ethics, values, integrity, and trust.
  • Solid work ethic with a flexible and adaptable approach to work.
  • Passionate about details.
  • Ability to consistently deliver great customer experiences — no matter what the situation.
  • To maintain inventory levels, and conduct weekly and monthly stock count

Responsibilities

Sales & Customer Service

  • Provide consultation by advising the right products to new and existing customers.
  • Play an active role as brand ambassador by inculcating the brand philosophy.
  • To ensure the highest level of service standards, suggestions and alternatives.
  • To ensure every aspect of the customer’s experience is positive and informative.
  • Take a proactive learning approach in understanding best sellers, new arrivals, promotions, product knowledge and all category information.
  • Assist store manager in management and development of the store.
  • Gathering customer request or feedbacks and sharing it with the team.

Who we are looking for:

  • At least 1 year experience of customer service experience.
  • Able to communicate warmly, sincerely and intelligently with customers.
  • Be interested in people and attuned to their needs.
  • Posses a positive and good learning attitude and focus on customer satisfaction in a fast-paced environment.
  • Well groomed with a pleasant disposition.
  • The ability to stand and walk for extended periods of time.