We will use reasonable endeavours to deliver the Order within 3-5 working days (Monday-Friday excluding official public holidays) from the date of the Order submitted by you.
All our products are packaged the same way whether they are a gift or not. We think everyone deserves beautiful packaging.
Understandably, customised and personalised items are made uniquely for you, and cannot be returned unless there is a manufacturing fault.
Should an item be damaged while it shipped to you by us, ana tomy will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.
In all cases, original proof of purchase must be provided, and products must be returned within 14 days of receipt for ana tomy to process any refund or exchange. Please email to firstname.lastname@example.org.
Please retain your postal receipt until your parcel has arrived safely to us. We may need to see this if we fail to receive your package.
Please bear in mind that we make each item especially for you so we would be very grateful if you avoid purchasing multiple colours to try on. We will do our best to process returns within 5 working days (Monday-Friday excluding official public holidays) of receipt, and a reimbursement will be issued in the original form of payment.